1. Deposit Refunds
1.1. Deposit refunds are applicable in cases where a client has made a payment for a service, such as a booking fee or security deposit, and the service has not been provided or the transaction has been cancelled.
1.2. Requests for deposit refunds must be made in writing and submitted to us within 15 days of the transaction date. The request should include the reason for the refund and any supporting documentation.
1.3. Refunds will be processed within 15 business days of receiving a valid refund request. The refund will be issued using the same method of payment used for the original transaction, unless otherwise agreed upon.
2. Service Fee Refunds
2.1. Service fee refunds may be considered in cases where Aptech Advsertising fails to deliver the agreed-upon service or if the service does not meet the client's expectations, as determined by our management.
2.2. Clients must submit a written request for a service fee refund, detailing the reasons for the request and providing any relevant evidence, within 30 days of the service delivery date.
2.3. Refund eligibility will be assessed on a case-by-case basis, taking into account the specific circumstances of each situation. Aptech Advertising reserves the right to deny refund requests that do not meet the criteria outlined in this policy.
3. Property Transactions
3.1. Refunds related to property transactions, such as sales or rental agreements, are subject to the terms and conditions outlined in the respective agreements between the parties involved. Any disputes or issues related to property transactions should be addressed through negotiation, mediation, or legal channels as applicable.
4. Non-Refundable Items
4.1. Certain fees or charges may be designated as non-refundable, as specified in our agreements or communicated to clients at the time of the transaction. These non-refundable items will be clearly outlined to clients prior to payment.
5. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at info@aptecadv.com / +971 4 3934 928. Our team will be happy to assist you and provide further clarification as needed.